Privacy policy

Not There SPF — Privacy Policy

Last updated: July 11, 2026

not there operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). not there is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, when you interact with our advertising on third-party platforms such as Meta (Facebook and Instagram) and TikTok, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, or purchase, return, or cancel, and your past transactions.
  • Communications with us including the information you include when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From advertising platforms, including when you submit your information through a lead generation form on Meta (Facebook or Instagram) or TikTok. When you interact with our ads on these platforms and submit your contact information, that information is transferred to us and used to follow up with you and, where appropriate, to create a customer account on our store.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, process purchases and returns, create and manage your account, arrange for shipping, and create a customized shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or text message, and to show you advertisements on third-party platforms including Meta and TikTok, including based on items you have previously purchased or shown interest in.
  • Email Marketing via Klaviyo. We use Klaviyo, an email marketing platform, to send promotional emails and automated messages to customers and leads. When you provide your email address — whether through our store, a Meta lead form, or a TikTok lead form — your information may be stored in and processed by Klaviyo in accordance with their privacy policy. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding possible fraudulent or illegal activity.
  • Communicating with You. We use your personal information to provide customer support and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With Klaviyo, our email marketing platform, to send you marketing communications and manage your contact preferences.
  • With Meta and TikTok, as business and marketing partners, to deliver targeted advertising and to receive lead information you submit through their platforms. Our advertising partners will use your information in accordance with their own privacy notices. You may have a right to opt out of targeted advertising — see Your Rights and Choices below.
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with applicable legal obligations, to enforce applicable terms of service or policies, or to protect or defend our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise rights related to data processed by Shopify at the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.
  • Right to Opt Out of Targeted Advertising. You may have a right to opt out of the use of your personal information for targeted advertising purposes, including advertising served through Meta and TikTok. You can exercise this right by contacting us using the details below, or by adjusting your ad preferences directly within those platforms.
  • Managing Communication Preferences. You may opt out of receiving marketing emails at any time by using the unsubscribe link in any email we send. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: privacy@nottherespf.com Address: 5900 Balcones Dr, Austin TX 78731, United States