Not There SPF — Return Policy

Last updated: July 2026

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

How to Request a Refund To request a refund, contact us at returns@nottherespf.com within 30 days of delivery with your receipt or proof of purchase and a photo of the item. We do not require physical return of the product. All refund requests are handled via email.

Eligibility To be eligible for a refund, your item must meet one of the following conditions:

• The product arrived damaged, defective, or incorrect
• The product is unused and in its original, sealed packaging

Because Not There SPF is an over-the-counter (OTC) drug product regulated by the FDA, we cannot issue refunds for opened or used product unless it arrived damaged or defective.

Refund Limits Refunds are limited to one per customer. We reserve the right to decline refund requests that appear to be fraudulent or abusive.

Non-Refundable Items The following are not eligible for a refund:

• Opened or used product without a documented defect or damage claim
• Sale items
• Gift cards

Refund Processing Once your refund request is reviewed and approved, we'll notify you by email. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at returns@nottherespf.com.

Exchanges We do not offer direct exchanges. If you'd like a different item, submit a refund request and place a new order separately.

Questions? Contact us anytime at returns@nottherespf.com.